Business Information and Policies
| Shop name | Tokyo Decor |
| Business name | Tokyo Decor |
| Owner | Hamajima Jananya |
| Address | 〒222-0012 2-18-41 Fujizuka, Kohoku-ku, Yokohama-shi, Kanagawa-ken, JAPAN |
| Phone number | 090-1762-7014 |
| E-mail address | inquiry@tokyodecor.com |
| Available payment methods | ・Credit Card・Bank Transfer・Convenient Store |
| Other costs | ・Convenient store fee ・Bank transfer fee ・Consumption tax (included in product price) |
| Payment time | ・ Credit card: At the time of payment (varies by credit card company) ・ Bank transfer: Within 3 days after ordering ・ Convenience store: Within 3 days after ordering |
| When the goods will be shipped | Shipped within 3 days to 21 days depending on stock availability |
| Order cancellation |
If we have not yet starting to process your order, you may cancel your order and receive a full refund. However, if we already start to process your order (normally within 24 hours), your order cannot be cancelled and we cannot offer you refund. If you wish to cancel or make any changes to your order, please contact us as soon as possible. |
| Return and refund | We do not accept returns or refunds except for the case that products are damaged during delivery. In such case customer must contact us with evidence as soon as possible. If 5 days have passed after you receive the product, unfortunately we cannot offer you any refund or exchange. |
| International Shipping | International customers are responsible for their country’s customs fees, tariffs and other import duties. These fee are paid by buyers. Please confirm your postal system for further information. |